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Troubleshooting

A derived-metric or history chart is empty​

Charts for time-in-status, WIP aging, reopens, cycle-time control, open-over-time, and CFD read from precomputed change-history rollups, which are per-project. Check that:

  • the dashboard's dataset is a project (or agile board), not a cross-project JQL — see Datasets;
  • the initial computation has run. It's computed on demand the first time you chart a project and refreshed daily, so very recently changed issues may briefly lag.

Velocity or burndown is empty​

Velocity and sprint burndown need a board dataset — specifically a Scrum board with sprints and story points. A project or filter dataset won't populate them. See Datasets → Agile board.

The numbers don't match a Jira filter​

A dashboard usually has filters active. Check for:

  • scope filters in the top bar (solid chips) and a created-date range;
  • a cross-filter selection from clicking a chart (outlined chips).

Click Reset view to clear them all, then compare. Also confirm you're comparing the same dataset/JQL.

My custom JQL won't save​

The JQL is validated before saving. Read the inline error, fix the query (the editor's autocomplete helps with field and operator names), and try again. See Datasets → Custom JQL.

A cross-project dataset has no derived metrics​

This is expected — derived metrics and history are computed per-project. Use a single project dataset for those charts, or a board dataset for agile metrics.

Export produced nothing / was blocked​

Exports are generated in your browser. If a browser or sandbox setting blocks the download, you'll see a brief notice. Retry, and check that pop-up/download blocking isn't preventing the file.

Still stuck?​

Re-check Core concepts for the mental model, or the relevant guide. For platform and data questions, see Security and the FAQ.